Privacy Policy

01 Information we collect from You

Personal Information Collected from You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data including but not limited to:

• Identity and contact data:

  Includes first name, maiden name, last name, email address and phone number. When You create a user account with Us, We request for Your name and email address. You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Upon registration you will have the option of choosing a security question and an answer to the security question, which if given, will be used solely for the purpose of resetting your password. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.

• Usage data:

  Includes information on how the Service is accessed and used. This may consist of information such as your computer's Internet Protocol address (e.g. IP address), type of browser, version of the browser, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

• Financial Data:

  On subscribing with us, we ask You to provide payment account details such as name, address and credit card details. Once you provide this information, we store the name and address of the card holder, the card expiry date and the last four digits of the credit card number. Additionally, in order to process future payments quickly, if we have Your approval, we may store your credit card data and other payment information in an encrypted format in the secure servers of our Payment Gateway Service Providers.

• Aggregated Data:

  Such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

• Your third-party information:

  KONZE will have access to third party personal information provided by you as part of using SearchMyANZSCO Services. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements and as part and parcel of your use of the Service. We may share this information with other third-parties we engage with in order to offer you personalised services and a quality customer service experience.

Personal information we collect from other sources

We may collect publicly available information about You through third party sources such as search engines. Similarly, we may collect such information about You when you interact with us via social media sites such as Facebook, Twitter or Google+ through comments, posts, questions and other forms of interactions. This is to improve our user engagement and better understand user behaviour. Please be informed that once collected, this information will be retained with us indefinitely, even if You delete it from the social media sites.

02 Tools used to collect your information

Cookies and Other Tracking Technology

We may use temporary and permanent cookies to enhance your experience of SearchMyANZSCO Services. Temporary cookies will be removed from your computer each time you close your browser. Technologies such as: cookies, beacons, tags and scripts are used by KONZE Enterprises Pty Ltd and our partners [such as reseller partners], affiliates, or service providers [such as analytics service providers]. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We also use other methods to collect data from and about you including:

• Direct interactions:

  You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services
• subscribe to our service or publications
• request marketing to be sent to you
• provide your contact details at trade shows
• enter a competition, promotion or survey
• give us some feedback

• Third parties or publicly available sources:

  We may receive personal data about you from various third parties as set out below but not limited to:

• analytic providers such as Google
• advertising networks and
• search information providers

03 Use of Information Collected

Communication

We may use the collected data to communicate with you (via email or otherwise) about the Services you have chosen as part of your plan, new products as well as important changes to the Privacy Policy and Terms & Conditions. We will also communicate with you in regard to new products and services, offers or promotions that might be of your interest

Account Maintenance

We process your personal information to support the set-up and maintenance of your account, and for providing our services smoothly by enabling collaboration, providing website and email hosting, as well as data backup and restoring.

Managing Payments

On subscribing with us, the financial information provided by you is used to verify your credentials and to complete necessary payment transactions.

Product Improvement

The data we collect from you is used to better understand the usability of our products and services, supervise and prevent potential problems and overall improve our products and services. It also helps us provide customer support, and to analyse and improve our interactions with you and future customers.

Avoid Service Misuse

Your personal information will also be used to uncover and block counterfeit transactions and other unlawful activities, report spam, and safeguard the rights and interests of SearchMyANZSCO and its users and third parties.

Analyse Consumer Trends

Your personal information will help us analyse trends by monitoring website visitor navigation and activities and understand what consumers are looking for. This helps us to manage our website effectively and improve our marketing strategy accordingly.

Marketing and Advertising

Your personal data is processed to effectively carry out market research and provide you with personalised advertisements based on your activities and interests to the extent permissible. This will be in accordance with what you will have consented to previously.

Legal Compliance

Your personal data may also be used to fulfil our legal obligations in accordance with the applicable laws in cooperating with public or government authorities if/when required. Your data will only be shared/disclosed to the extent necessary. This may occur in case of misuse/abuse of our website, services or personal property in order to pursue judicial remedies, proceedings or responses to lawful requests.

04 Sharing Your Personal Data

Konze may share your personal data for internal business purposes or with external third-parties, to improve the services offered to you and to ensure quality customer service. This helps us to provide you with personalized value-added services. The following are some ways in which we might share your personal information:

• Business purposes:

  We may share your information within Konze or with any of our subsidiaries for storage or data processing purposes. We may also share your information with our business partners and vendors, authorized third parties or contractors to meet service requests or provide transaction information. For example, this might include, financial transactions, managing orders, website hosting, pre and post-sale support and delivering customer support.

• Third-parties:

  We may need to share your personal information with our contracted third-party service providers, those providing us services such as finance, IT, hosting and system administration among others.

• Mergers and Restructures:

  If we are involved in a merger, restructure, acquisition or other major corporate change of any kind, we may share your information with the third-party involved. In accordance with related laws, we will use reasonable efforts to inform you of any transfer of personal data to an unaffiliated third-party.

• Employees:

  Konze employees may have access to your information on a need to know basis. All our employees are expected to follow the Privacy Policy guidelines outlined in this document while they handle your personal information.

• Legal/Government Entities:

  We may share your personal data with legal, government or law enforcement entities if they request for information disclosure in accordance with any applicable law or regulation. This is in order to protect the rights and ensure safety of Konze, its contractors or You, or for any other lawful purposes.

05 Your choice in information use

You may choose to opt out of receiving marketing communications such as newsletters and advertisements from us at any point. However, you will continue to receive emails about important any important information related to your account.

06 Data Retention

KONZE will preserve your Personal Data only for as long as is necessary for the reasons set out in this Privacy Policy. The maximum period of data retention is 12 months. We will hold and use your Personal Data to the degree required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

KONZE will also retain Usage Data for internal analysis. Usage Data is retained for a smaller period of time, except when this data is used to reinforce the security or to improve the functionality of our Services, or if we are lawfully obligated to retain this data for lengthier periods.

• Contents of your User Account:

  We store and maintain files, documents, to-do lists, emails and other data stored in your user account at our facilities in Australia. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights or any other purposes as specified in this Privacy Policy Statement and Terms of Services.

07 Data Security

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and data stored with us. Access to your name and email address is restricted to our employees who need to know such information in connection with providing KONZE Services to you and are bound by confidentiality obligations.

08 Accessing, Updating and Removing Personal Information

Upon request, we may provide you with information about whether we hold any of your Personal Information. If you wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site, you may do so either by accessing your user account or by contacting KONZE Customer Support Services at info@konze.com.au Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

09 Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing SearchMyANZSCO Services, kindly contact KONZE Customer Support Services at info@konze.com.au. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

10 Notification of Changes

We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of SearchMyANZSCO Services by providing a notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of SearchMyANZSCO Services. Your continued use of SearchMyANZSCO Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement.

11 Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at info@konze.com.au. We shall aim to respond to all inquiries within 30 days of receipt upon ascertaining your identity.